Be mainly responsible for answering and resolve all inquiries related to repair request and technical support

We need 2 engineers and 1 technician, major in HVAC to work for Call center at HCM, and support customers' querries relating to technical matters

-Handle issues related to service KPI

-Mainly receive calls from customers, respond information to customers in accordance with Daikin's standard

-Input data about customer information, sympton and diagnosis of air-conditioning into Daikin system 

-Follow-up call center's regulations and process

HVAC engineer/technician for Call center
Nơi Làm ViệcHồ Chí Minh
Cấp BậcNhân viên
Hình ThứcNhân viên chính thức
Bằng CấpCao đẳng
Kinh Nghiệm1 - 2 Năm
Mức LươngCạnh Tranh
Ngành nghềĐiện / Điện tử / Điện lạnh
Hạn Chót Nhận Hồ Sơ31/03/2021 Bạn chưa sẵn sàng ứng tuyển?Chia sẻLưu việc làm này
Phúc Lợi
Bảo hiểm Du Lịch Phụ cấp Đồng phục Thưởng Chăm sóc sức khỏe Đào tạo Tăng lương Công tác phí Phụ cấp thâm niên Chế độ nghỉ phép
Mô Tả Công Việc
-Be mainly responsible for answering and resolve all inquiries related to repair request and technical support

We need 2 engineers and 1 technician, major in HVAC to work for Call center at HCM, and support customers' querries relating to technical matters

-Handle issues related to service KPI

-Mainly receive calls from customers, respond information to customers in accordance with Daikin's standard

-Input data about customer information, sympton and diagnosis of air-conditioning into Daikin system

-Follow-up call center's regulations and process

Yêu Cầu Công Việc
-Graduated from college or university, major in HVAC

-Willing to learn and to adapt fast new working condition

-Strong communication skill with people of all levels

-Positive attitude and focus on customer service

CV tiếng Anh